Frequently asked questions

Choose an experience and date, enter your lead booking details and pay securely online. Your place is held briefly while you complete payment, and your booking is confirmed once payment succeeds.

No. You can book as a guest. If you later create an account with the same verified email address, your existing bookings appear in My Experiences.

Your booking confirmation shows the meeting point, start time and itinerary. The same details stay available in your account.

Yes. You can book several places on a scheduled experience while places remain, or ask us for a bespoke experience designed around your group.

Send us an enquiry with your dates, group size and what you have in mind. We reply with a quotation. A bespoke enquiry or quotation is a proposal — no places are reserved and no payment is taken until we confirm the arrangements with you.

Bespoke experiences are not paid for on the website. Contact Outdoorly to arrange payment and we will confirm your booking once payment has been received.

If details change or an experience cannot go ahead, we contact everyone booked by email using the details on the booking. Your rights and our obligations are set out in the Terms & Conditions.

Cancellation and refund arrangements are set out in our Terms & Conditions. If you need to discuss an existing booking, please contact us.

Tell us about any accessibility or special requirements when you enquire or contact us, and we will confirm what is possible for the experience you have in mind.